Remote IT Support Analyst at Fincra
Location: Remote
Job Type: Full-time
About Fincra
Fincra is a cutting-edge payment infrastructure company designed to empower fintechs, platforms, and global businesses. We provide a suite of innovative payment solutions that allow businesses to accept payments securely, make seamless global payouts, and expand operations across borders effortlessly.
At Fincra, we are driven by our commitment to simplifying global commerce by enabling instant, secure, and borderless financial transactions. Our platform is built with reliability and scalability in mind, ensuring businesses can focus on growth without worrying about payment complexities.
Our Vision
We envision a world where the movement of money is instantaneous, secure, and as simple as sending a text message. By eliminating friction in payment processes, we aim to drive financial inclusion and support businesses in unlocking new opportunities globally.
Join us at Fincra, and be part of a team reshaping the future of global payments!
Mission
Our mission is to empower businesses in emerging and frontier markets by simplifying digital transactions. We aim to deliver seamless, cost-effective, and fast payment solutions that enable businesses to thrive in the digital economy. By reducing barriers to financial operations, we are committed to driving economic growth and inclusion across underserved markets.
Role Overview: Remote IT Support Analyst at Fincra
Fincra is looking for a highly motivated, detail-oriented, and proactive Remote IT Support Analyst to join our dynamic team. In this critical role, you will be at the forefront of ensuring that Fincra's internal technology infrastructure operates smoothly, supporting our employees with their technical needs, and resolving IT-related challenges promptly.
As a key member of our IT team, you will manage and maintain IT systems, resolve technical issues, and deliver an exceptional user experience to all employees. This role requires a strong technical background, excellent communication skills, and a customer-first approach to problem-solving.
What You'll Be Doing Every Day
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Technical Support:
- Serve as the first point of contact for employees experiencing IT issues.
- Provide timely support to resolve hardware, software, and network-related challenges.
- Troubleshoot and resolve user issues, ensuring minimal disruption to daily operations.
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Incident Management:
- Log and prioritize IT support requests in the ticketing system.
- Monitor the progress of incident resolution, keeping users informed with timely updates.
- Escalate complex issues to senior IT personnel when required, ensuring swift resolution.
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System Maintenance:
- Monitor, maintain, and troubleshoot IT systems, including servers, networks, and internal applications.
- Identify and resolve system vulnerabilities to improve performance and security.
- Perform regular checks to ensure IT systems are operating efficiently.
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Software Deployment:
- Install, configure, and update software and applications on user devices.
- Manage licenses and ensure compliance with software usage policies.
- Test and implement new technology solutions to improve system performance.
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User Training:
- Conduct training sessions to help employees maximize their use of IT systems.
- Promote best practices for cybersecurity to safeguard organizational data.
- Create user-friendly guides and resources for frequently asked IT questions.
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Documentation:
- Maintain detailed records of technical issues, solutions, and system configurations.
- Develop and update IT support documentation to improve efficiency and knowledge sharing.
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Collaboration:
- Work closely with other IT team members to design and implement technology solutions.
- Partner with other departments to align IT operations with business objectives.
- Assist in cross-functional projects requiring IT input or support.
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Compliance:
- Enforce adherence to company IT policies, including data protection and security protocols.
- Ensure systems and processes comply with relevant industry standards and regulations.
What You Bring to the Role
- Proven experience in an IT support or helpdesk role, preferably in a remote work environment.
- Strong knowledge of IT systems, including operating systems, networks, and applications.
- Excellent problem-solving skills and the ability to troubleshoot complex issues effectively.
- Outstanding customer service and communication skills, with a user-focused mindset.
- Familiarity with ticketing systems, remote support tools, and IT best practices.
- Experience in system administration and cybersecurity is a plus.
- A proactive attitude with the ability to work independently and as part of a team.
Join Fincra and play a pivotal role in ensuring our internal IT operations run seamlessly, enabling our teams to focus on building innovative solutions for the global payments ecosystem.
Minimum Requirements
- At least 3 years of proven experience in an IT support or helpdesk role, preferably in a fast-paced environment.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Self-motivated and capable of working independently while effectively managing and prioritizing multiple tasks.
Apply here
