Customer Service Representative at Msmetics

Locations: Lagos, Abuja
Job Type: Full-time
Work Hours: Mondays – Fridays, 9:00 am – 6:00 pm
Salary Range: ₦100,000 – ₦150,000 monthly
Qualifications: ND, HND, or B.Sc. in any field

About Msmetics
Msmetics is a proudly black-owned beauty brand dedicated to bridging the gap between makeup and skincare. We are passionate about empowering women by creating hybrid beauty products that cater to your makeup needs while simultaneously enhancing the health of your skin.

Our innovative approach combines beauty and wellness, ensuring our customers feel confident both inside and out. At Msmetics, we are committed to redefining beauty standards by offering products that celebrate diversity and cater to various skin types and tones.

Job Overview
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a key part of our brand, you will be the first point of contact for our customers, ensuring a seamless and delightful experience. Your role will involve responding to customer inquiries, addressing complaints, and providing product guidance while upholding Msmetics’ mission to empower and inspire.

Key Responsibilities:

• Provide exceptional customer support through various communication channels, including phone, email, and social media.
• Assist customers with product information, recommendations, and order inquiries.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the sales and marketing teams to ensure a consistent customer experience.
• Stay updated on Msmetics’ product range and skincare innovations to provide expert guidance.

Requirements:

• A minimum of an ND, HND, or B.Sc. in any field.
• Strong communication and interpersonal skills.
• Passion for the beauty and skincare industry.
• Ability to work effectively in a fast-paced environment.
• Problem-solving skills with a customer-first mindset.

What We Offer:

• Competitive salary ranging from ₦100,000 to ₦150,000 monthly.
• Opportunities for professional growth and career development.
• A chance to work with a forward-thinking brand redefining the beauty industry.

Join our team at Msmetics and be part of a movement that celebrates beauty, diversity, and empowerment!

Role Overview: Customer Service Representative at Msmetics

Msmetics is looking for an enthusiastic and proactive Customer Service Representative to join our team. In this role, you will be the frontline representative for Msmetics and Outlash, managing customer interactions across social media platforms and responding to incoming phone inquiries. Your primary responsibility will be to ensure exceptional customer experiences by providing timely, professional, and accurate assistance while building positive relationships with our clients.

Key Responsibilities:

1. Customer Engagement and Communication:

   • Monitor and respond promptly to customer messages, comments, and inquiries on all social media platforms.
   • Handle incoming phone calls professionally, addressing inquiries and resolving concerns effectively.

2. Product and Service Knowledge:

   • Provide customers with detailed and accurate information about Msmetics' and Outlash's products, services, promotions, and company policies.
   • Keep up-to-date with product offerings, updates, and changes to ensure consistent messaging.

3. Issue Resolution:

   • Resolve customer concerns efficiently by providing clear solutions and offering additional resources when needed.
   • Escalate complaints or complex issues to the appropriate team or department for further handling.

4. Customer Satisfaction:

   • Deliver friendly, empathetic, and patient service to maintain a high level of customer satisfaction.
   • Actively seek opportunities to improve the customer experience by anticipating needs and addressing feedback.

5. Collaboration and Reporting:

   • Work closely with internal teams to relay customer feedback, trends, and recurring issues.
   • Ensure accurate documentation of customer interactions and maintain records for future reference.

Qualifications and Skills:

• Education:
  ND, HND, or BSc in any field.

• Essential Skills:

  • Strong customer-focused mindset with exceptional interpersonal and communication skills.
  • Problem-solving abilities and the capacity to think quickly and adapt to diverse situations.
  • A high level of professionalism and patience, particularly when handling challenging customer interactions.
  • Attention to detail and accuracy in delivering information and solutions.
  • Ability to work collaboratively in a fast-paced environment and adapt to shifting priorities and trends.

• Personal Attributes:

  • Innovative mindset, with the ability to suggest and implement improvements to customer service processes.
  • A team player with a positive attitude and a commitment to upholding the company's values.

Why Join Msmetics?
At Msmetics, we value creativity, collaboration, and a dedication to excellence. As a Customer Service Representative, you’ll play a vital role in creating memorable experiences for our customers and driving the success of both Msmetics and Outlash. If you're passionate about customer service and eager to grow in a dynamic environment, we’d love to have you on board!

Apply here

APPLY HERE