The World Food Programme (WFP) is the United Nations' largest humanitarian organization dedicated to combating hunger and enhancing food security worldwide.

Established in 1961, the WFP operates as a voluntarily funded UN agency, striving to create a world where every individual—man, woman, and child—has consistent access to the food necessary for a healthy and active life.

The World Food Programme (WFP) is currently seeking qualified and motivated candidates to apply for the position of IT Assistant.

Job Specifications:

• Employment Type: Full-Time
• Required Qualifications: BA/BSc/HND
• Location: Abuja, Nigeria

Job Description:
The role involves providing standard software and hardware support services, as well as monitoring and maintaining various information systems, to ensure the efficient delivery of IT services.

Key Responsibilities:

1. Perform system and equipment maintenance tasks, such as backing up data and ensuring system protection, to maintain effective operations and user efficiency.
2. Conduct basic monitoring and troubleshooting of server systems to ensure consistent IT service delivery for staff.
3. Address basic queries regarding technology and systems to facilitate proper usage of IT resources.
4. Inspect incoming IT assets, report any discrepancies in inventory, and assist in tracking materials effectively.
5. Support the rollout of new versions of centrally managed software by performing basic beta testing to ensure operational functionality for WFP staff.
6. Maintain accurate and up-to-date information in inventories, databases, websites, and archives to assist senior officers in managing these systems.
7. Compile information for use in standard materials such as training documentation and web content under the guidance of senior colleagues

   Project Management, Planning, and Optimization

• Technical Expertise: Possesses a comprehensive understanding of technical aspects within their role, applying this knowledge systematically to analyze customer technical issues and provide insightful advice and effective solutions.

1. Service Management: Adheres to established service excellence standards and protocols, ensuring high-quality delivery and consistently maintaining customer satisfaction within their area of expertise.

2. Client Management: Demonstrates proficiency in managing hardware, software, servers, and networks to address routine user issues efficiently by utilizing WFP’s defined processes and tools.

• Procurement and Contract Management: Supports the technology selection process by gathering and organizing vendor and product information for evaluation against predefined criteria.

  DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Academic or Professional Background: Proven experience or academic qualifications in Computer Science, Computer Engineering, Information Technology, or a related field.

1. IT Support Experience: Hands-on experience resolving Level 1 IT issues effectively.

2. QUALIFICATIONS AND REQUIREMENTS

3. Education:
   A first degree in Computer Science, Computer Engineering, Information Technology, or a relevant field.

4. Language:

   • For General Service (Field): Proficiency in both oral and written communication in the UN language used at the duty station.
   • Fluency in the local language of the duty station, if different, is also required.

5. ---

   MORE ABOUT YOU

   You are a proactive and detail-oriented professional with a strong background in IT support and operations. Your problem-solving skills and ability to work effectively in a multicultural environment make you an asset to our mission.

   Key Attributes:

6. Technical Proficiency: Strong knowledge of IT systems, networks, and software applications, with experience in diagnosing and resolving hardware and software issues.

If you are passionate about leveraging technology to make a global impact, we encourage you to apply and be part of our dynamic team.

Application Deadline: January 22, 2025

Apply here