Bumpa Customer Support Officer

Exciting Career Opportunities at Bumpa!

Are you ready to be part of a fast-growing, innovative company revolutionizing commerce in Africa? Bumpa is at the forefront of digital commerce, building powerful infrastructure for businesses to thrive. As we continue to grow, we are looking for talented, passionate individuals to join our dynamic team!

We have multiple openings in Customer Support, Account Management, Corporate Banking, Graphic Design, and Quality Assurance. If you’re a proactive, tech-savvy, and results-driven professional, we’d love to hear from you!
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Open Positions

1. Customer Support Agent – Outbound

Location: Lagos, Nigeria
Employment Type: Full-time
Required Qualifications: BA/BSC/HND
Category: Customer Care

Job Overview:

We are looking for a Customer Support Agent – Outbound to engage high-potential sign-ups, convert them into premium users, and ensure they are fully onboarded onto the Bumpa platform. Your success in this role will be measured by your ability to help merchants quickly realize the platform’s value while building lasting relationships.

Key Responsibilities:

Proactively reach out to new users via phone and email to drive premium conversions.

Conduct product demos and training to showcase Bumpa’s features.

Guide merchants in setting up their accounts for optimal use.

Collaborate with internal teams to ensure smooth onboarding and technical support.

Track merchant progress and provide regular reports on onboarding trends.

Requirements:

0-2 years of experience (entry-level role).

Bachelor’s degree in Business, Marketing, Communications, or related fields.

Strong interpersonal and communication skills.

Passion for helping businesses succeed.

Familiarity with CRM tools and customer engagement platforms is a plus.

Benefits:

Competitive salary

Paid annual leave

Full medical benefits

Growth opportunities within Bumpa
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2. Customer Support Specialist

Location: Lagos, Nigeria
Employment Type: Full-time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Category: Customer Care

Job Overview:

Join our vibrant Customer Support team and help us deliver exceptional service across multiple channels, including phone, email, and live chat. Our goal is to make customer satisfaction a key selling point of Bumpa!

Key Responsibilities:

Provide prompt and professional support to merchants.

Resolve customer issues efficiently while maintaining detailed records.

Assist with onboarding, product demonstrations, and email campaigns.

Collaborate with cross-functional teams to optimize customer experience.

Track and report customer service trends.

Requirements:

2-3 years of experience in Customer Support or a similar role.

Strong problem-solving, communication, and technical skills.

Experience with Freshdesk, CRM tools, and Google Suite is a plus.

Passion for customer success and retention.

Benefits:

Competitive salary

Paid annual leave

Comprehensive medical benefits

Fun, collaborative work environment

3. Relationship Manager, Corporate Banking – Energy

Location: Lagos, Nigeria
Employment Type: Full-time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Category: Media

Job Overview:

We are redefining commerce in Africa and looking for a Corporate Banking Relationship Manager to build and maintain strong relationships with our corporate clients in the energy sector.

Key Responsibilities:

Manage corporate client relationships and ensure optimal service delivery.

Develop tailored solutions for energy sector clients.

Drive engagement and customer success strategies.

Work with cross-functional teams to improve merchant experiences.

Requirements:

Bachelor’s degree in a relevant field.

Experience in corporate banking, particularly in the energy sector.

Strong analytical and communication skills.

Benefits:

Competitive salary

Full medical benefits

Growth opportunities within Bumpa
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4. Junior Graphic Designer

Location: Lagos, Nigeria
Employment Type: Full-time
Required Qualifications: BA/BSC/HND
Category: Media

Job Overview:

We are seeking a creative Junior Graphic Designer to contribute to our brand and marketing efforts. You’ll work closely with the design and marketing teams to produce high-quality visual content.

Key Responsibilities:

Create designs that align with brand guidelines.

Collaborate with marketing teams to develop compelling visuals.

Work on digital and print materials for campaigns.

Requirements:

1-2 years of experience in graphic design.

Proficiency in Adobe Photoshop, Illustrator, and Figma.

Strong understanding of design principles.

Benefits:

Competitive salary

Paid annual leave

Collaborative, creative work environment
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5. Quality Assurance Engineer

Location: Lagos, Nigeria
Employment Type: Full-time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Category: ICT Jobs

Job Overview:

We need a QA Engineer to develop and execute test plans to ensure high-quality software.

Key Responsibilities:

Develop automated test scripts.

Perform API testing using tools like Postman.

Identify and resolve software bugs.

Requirements:

3+ years of QA experience.

Proficiency in Java, Selenium, Appium, and Cucumber.

Experience with CI/CD and Agile methodologies.

Benefits:

Competitive salary

Full medical benefits

Growth opportunities
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6. Account Manager

Location: Lagos, Nigeria
Employment Type: Full-time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Category: Sales

Job Overview:

Our Merchant Success team is looking for an Account Manager to manage and grow our elite merchants. You will be responsible for onboarding new merchants, expanding accounts, and ensuring customer satisfaction.

Key Responsibilities:

Track merchant growth and engagement.

Develop strong client relationships.

Provide tailored recommendations for business growth.

Collaborate with internal teams to enhance merchant success.

Requirements:

2-3 years of experience in Customer Success or Account Management.

Strong technical and communication skills.

Experience with Freshdesk, CRM tools, and Google Suite is a plus.

Benefits:

Competitive salary

Paid annual leave

Supportive, collaborative work culture
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How to Apply

Interested and qualified candidates can apply by clicking on the links below. Don’t miss this opportunity to join Bumpa and be part of the future of digital commerce in Africa!

APPLY HERE: Costumer Support Agent_? - outbound
APPLY HERE: Junior GraphicDesigner