Launch Your Cloud Career with Netcom Africa: A Deep Dive into the Microsoft 365 Support Role
In today’s digital-first world, the demand for cloud-based collaboration tools and IT support is higher than ever—and with it comes a wave of opportunities for tech-savvy professionals to grow their careers. If you’re looking to break into the cloud support space or deepen your expertise in enterprise IT, Netcom Africa is offering an exciting chance to do just that with its Microsoft 365 Support role.
This position, based in Lagos, is tailored for early-career professionals and recent graduates who are ready to make an impact in a high-growth, innovative environment. Let’s explore what makes this opportunity not just a job, but a career-defining move.
Who is Netcom Africa?
Founded in 2004, Netcom Africa has been a trailblazer in Nigeria’s ICT sector. The company began by providing highly available SME WIMAX and VSAT services, redefining internet access for Nigerian businesses. Over time, Netcom evolved to become the first private company to offer fiber access services in Nigeria, setting the stage for nationwide digital transformation.
As their client base grew and matured, so did Netcom’s service portfolio—shifting from pure connectivity to cloud solutions, managed services, and IT outsourcing. Today, Netcom Africa isn’t just keeping Nigeria connected; it’s empowering businesses to thrive in the digital age.
Inside the Microsoft 365 Support Role
This isn’t your typical entry-level support role. At Netcom Africa, Microsoft 365 Support specialists play a key role in maintaining and optimizing complex, cloud-based systems. It’s a challenging, hands-on position that requires both technical knowledge and the ability to think critically in real time.
Core Responsibilities Include:
Configuration, maintenance, and support of enterprise-level Microsoft 365 services like Exchange Online, Microsoft Teams, OneDrive, Outlook, and Azure AD.
Advanced troubleshooting for email flow, connectivity issues, mobile device integration, and desktop environments (Windows and Mac).
Managing user accounts, licensing, and security configurations within the Office 365 ecosystem.
Writing and executing custom PowerShell scripts to streamline support operations.
Facilitating Office 365 email migrations, configuring DNS/SMTP/IMAP settings, and ensuring smooth transitions for end-users.
Deploying enterprise mobility and security solutions using Microsoft Intune, Endpoint Manager, and Multi-Factor Authentication.
This role places you at the heart of enterprise IT operations, helping businesses stay secure, productive, and connected.
What Makes This Role Ideal for Early-Career Professionals?
While the job demands a good understanding of Microsoft 365 and cloud environments, it’s designed to support and accelerate your growth. With a requirement of just 0–2 years of experience, the role is accessible to:
Recent computer science or IT graduates
Career switchers with hands-on learning or certifications
Tech enthusiasts who’ve built skills through online labs, internships, or freelancing
You’ll Stand Out If You Have:
Basic experience with O365, Active Directory, or cloud systems
Familiarity with Microsoft Office troubleshooting
Knowledge of email protocols (POP/IMAP/SMTP) and basic DNS setup
Certifications such as CompTIA Security+, Azure Fundamentals, or MCSE
Even if you don’t have all the certifications yet, Netcom’s professional development reimbursement benefit can help you get there—making it an ideal place to level up.
Why Work at Netcom Africa?
Beyond the technical exposure, Netcom Africa offers a well-rounded employee experience focused on both personal and professional well-being. Some of the benefits include:
Healthcare Insurance (HMO)
Group Life Insurance
Paid Leave
A Hybrid Work Model, blending flexibility with in-person collaboration
Support for ongoing education and certification
These benefits make it clear that Netcom is invested in its people—not just as workers, but as professionals and lifelong learners.
Final Thoughts: Is This Role Right for You?
If you’re someone who:
Thrives in fast-paced, problem-solving environments,
Loves exploring the inner workings of cloud-based technologies,
Wants to work with a forward-thinking tech company at the forefront of Africa’s digital transformation…
Then this Microsoft 365 Support role at Netcom Africa could be your perfect entry point into the world of cloud computing and enterprise IT support.
You’ll not only build technical skills that are in high demand globally, but you’ll also work within a culture that encourages innovation, collaboration, and growth.
Ready to Apply? Start your journey today by preparing your CV and highlighting your relevant skills, projects, and certifications. If you’re passionate about IT support and excited to learn, this could be the opportunity that launches your cloud
